They ring instead of booking onlineAn older guest, a driver arranging it for somebody, a family with one phone between them.
In whatever language they speakThe agent answers in theirs, and does not hurry them through it.
It takes down the whole requestWhen they want to arrive, how many nights, how many people, what kind of room.
Your desk hears about it at onceSent to whoever answers, with the guest's number, so somebody can ring them back.
Nothing is confirmed without youA request is a request. No caller is ever told a room is theirs.